Airlines turn to facial recognition technology ahead of holiday rush – ABC News

Airlines turn to facial recognition technology ahead of holiday rush – ABC News

The travel industry is gearing up for what could be its busiest season since the coronavirus pandemic began, and at least one U.S. airline is aiming to make things quicker and easier — one face at a time.

“So is this the future of flying?” asked ABC News transportation correspondent Gio Benitez.

“This is the future in so many ways,” replied Ranjan Goswami, Delta’s senior vice president of customer experience. “Basically, we want to make the airport experience as effortless as possible. What does that mean? Getting out of lines, not having to stop discombobulated.”

Delta Airlines is launching a pilot program that allows travelers to simply scan their face in order to drop their bag, pass through TSA, and board their flight.

To participate in the voluntary pilot program, passengers must have TSA pre-check and be a member of Delta’s loyalty program.

When participating passengers arrive at the airport’s bag drop, TSA checkpoint or boarding gate, they will just need to lower their face mask to utilize the new technology. Their face will be recognized within seconds, and there will be no need to pull out a boarding pass or record locator.

Delta has previously used similar facial recognition technology for passengers to board some international flights.

Delta Airlines is launching a pilot program that allows travelers to simply scan their face in order to drop their bag, pass through TSA, and board their flight.

And it’s not just Delta.

American Airlines started testing its own biometric screening for boarding in March, and that system is still being tested in Dallas.

“A lot of people may be wondering: ‘Wait a minute, what’s going to happen to my photo?'” Benitez asked. “‘Is Delta going to keep my information?'”

“It’s a very valid concern,” Goswami said. “First, we are not storing any photographic imagery at all. All we do …….

Source: https://abcnews.go.com/GMA/Travel/airlines-turn-facial-recognition-technology-ahead-holiday-rush/story?id=80799460

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